Shipping policy

SHIPPING is always FREE in the US!
At Fashion Factory USA by Diana, we are committed to providing you with a seamless shopping experience, which includes prompt and reliable shipping. This Shipping Policy outlines our practices regarding shipping, delivery times, and related information. By placing an order on our website, you agree to the terms outlined in this policy.

1. Shipping Locations We currently offer shipping within the continental United States. At this time, we do not ship internationally or to U.S. Territories.

2. Processing Time Once you place an order, please allow 1-3 business days for processing before your order is shipped. We strive to get your items to you as quickly as possible, but processing times may vary based on product availability and order volume.

3. Shipping Methods and Delivery Times We offer various shipping options to meet your needs. The available shipping methods and their estimated delivery times are as follows: Standard Shipping**: Delivery typically within 5-7 business days. Expedited Shipping**: Delivery typically within 2-3 business days. Next-Day Shipping**: Available for orders placed before 12 PM EST; delivery the following business day. Please note that delivery times are estimates and may vary based on your location, weather conditions, and other unforeseen factors. We are not responsible for delays caused by the shipping carrier.

 4. Shipping Costs Shipping costs are calculated at checkout based on the shipping method selected and your delivery address. We offer free standard shipping on orders over $100. If your order does not meet this minimum, shipping fees will be applied at checkout.

5. Order Tracking Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your shipment. You can use this information to monitor the status of your delivery.

6. Lost or Damaged Packages If your package is lost or damaged during transit, please contact our customer service team at [fashionfactoryusainc@gmail.com] within 48 hours of the expected delivery date. We will work with the shipping carrier to resolve the issue promptly.

7. Incorrect Address Please ensure that the shipping address provided at checkout is accurate and complete. Fashion Factory USA by Diana is not responsible for packages delivered to incorrect addresses due to errors in the information provided by the customer. If a package is returned to us due to an incorrect address, we will notify you and may charge a reshipping fee for the order to be sent again.

8. Returns and Exchanges For information on returns and exchanges, please refer to our Return and Refund Policy. Items must be returned in accordance with the terms outlined in that policy.

9. Changes to Shipping Policy Fashion Factory USA by Diana reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated policy.

10. Contact Us If you have any questions or concerns regarding our shipping policy, please reach out to our customer service team at: Email: fashionfactoryusainc@gmail.com

Thank you for choosing Fashion Factory USA by Diana. We appreciate your business and are dedicated to ensuring a positive shopping experience!